We're Here to Help
Have a question about your order or your Yatao camera? Our support team is always happy to help.
WhatsApp Customer Support
Need help with your order or product? Scan the QR code to chat with our support team.
Scan to chat with us on WhatsApp
Email Support
Prefer email? Send us a message and we'll get back to you as soon as possible. For order-related questions, please include your order number.
Enjoy 100 Extra Days of Warranty
Already purchased a Yatao camera? Simply send us your order number to receive an additional 100 days of warranty coverage.
Frequently Asked Questions
Where can I find my order number?
Your order number can be found in your order confirmation email.
It usually begins with a “#” followed by a series of numbers.
How can I extend my warranty?
Send us your order number through our contact form or WhatsApp.
We'll help you add an additional 100 days of warranty coverage.
My camera isn't working. What should I do?
Please contact our support team and describe the issue.
If possible, include your order number and a photo or video
showing the problem so we can assist you more quickly.
How can I contact Yatao customer support?
You can contact us through WhatsApp by scanning the QR code above,
or send us a message using our email support form.